Relevant Knowledge monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. Relevant Knowledge uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. RelevantKnowledge is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Manual Removal of Relevant Knowledge: First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings. Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode, Next locate and delete the following files associated with Relevant Knowledge:

• C:\Program Files\RelevantKnowledge\nscf.dat
• C:\Program Files\RelevantKnowledge\rlls64.dll
• C:\Program Files\RelevantKnowledge\rlls.dll
• C:\Program Files\RelevantKnowledge\rloci.bin
• C:\Program Files\RelevantKnowledge\rlservice.exe
• C:\Program Files\RelevantKnowledge\rlvknlg64.exe
• C:\Program Files\RelevantKnowledge\rlvknlg.exe

Relevant Knowledge Registry Entries that should be removed:

• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\RelevantKnowledge
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “RelevantKnowledge”
• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce “OSSProxy” rlvknlg.exe
• HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\MUICache Data “RelevantKnowledge”
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d08d9f98-1c78-4704-87e6-368b0023d831}
• HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List “c:\program files\relevantknowledge\rlvknlg.exe:*:Enabled:rlvknlg.exe”

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