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Monthly Archives: December 2010

How To Install a New Hard Drive

www.ExpertSupportNow.com – This video will teach Windows users how to install and format a new Hard Drive.

How To Remove Privacy Corrector Malware / Scareware

Privacy Corrector is a fake scanning tool usually downloaded to the system on accident, and without a user knowing this program will install itself and produce a number of warnings indicating a system infection. These warnings are fake and should be ignored. The warnings it produces will inform a user of various security flaws and will do scans that tell a user that they are infected with a serious Trojan virus, Privacy Corrector will then attempt to remove it and then gives a error messages saying the infection can only be removed with the purchase of their software. This is a scam and should never be purchased. If a user attempts to close out of the program it will continue to run in the background taking up system resources causing slow downs. Privacy Corrector will also change internet settings causing browser redirects as well as disables some Windows Utilities.

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Manual Removal of Privacy Corrector: First users should restart into Windows Safe Mode. To do this shutdown the PC first, next turn on the computer and press the F8 button until a menu appears giving the options to start Windows in safe mode. If you don’t get this menu its usually because the F8 key wasn’t pressed in time, if the Windows Startup screen appears and shows its loading Windows this means it wasn’t pressed in time and you’ll have to restart and try again. Once in safe mode you will need to delete the following files that are written to the computer:

  • C:\Documents and Settings\All Users\Desktop\Privacy Corrector.lnk
  • C:\Documents and Settings\All Users\Start Menu\Programs\Privacy Corrector\
  • C:\Documents and Settings\All UsersStart MenuProgramsPrivacy CorrectorPrivacy Corrector.lnk
  • C:\Program Files\PC\ C:\Program Files\PC\Privacy Corrector\
  • C:\Program Files\PC\Privacy Corrector\1.ico
  • C:\Program Files\PC\Privacy Corrector\Privacy Corrector.exe
  • C:\WINDOWS\Tasks\At1.job

Privacy Corrector Registry Entries that should be removed:

  • HKEY_CURRENT_USERSoftwarePC
  • HKEY_CURRENT_USERSoftwarePCPCoptimizer 2010
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun “Protect”
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallProtection

Please Contact Us Here for more information on Privacy Corrector Malware/ Scareware
Need help removing Privacy Corrector Malware/ Scareware or other PC problems? E-Mail Us Here

How To Remove Personal Internet Security 2011

Personal Internet Security 2011 is a fake spyware detection program obtained through banner ads, unsafe sites, or lacking internet security settings. Once Personal Internet Security 2011 is installed on your computer it will be configured to start automatically. It will also create numerous files that will be detected by the program as malware. All the errors and scans are meant to look like real scans and when users go to use Personal Internet Security 2011 to remove the problems detected the program will claim the infections cannot be removed unless the software is purchased. It should be known that this is a scam and users should never attempt to buy this product. While on the users system this program will continuously show fake errors and alerts, but also having this on a system will cause other problems such as: Browser redirects, lower internet security settings, disabled Windows utilities, and it leaves the system vulnerable to other forms of spyware, malware, trojans, and viruses.

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Let Expert Support Now Remove It For You

If you need help removing Personal Internet Security 2011 or any other type of spyware / malware go to the Get Instant Support Through The Internet page to get started with our Remote Support Option or contact us at Support@ExpertSupportNow.com or 586-816-0015.

Manual Removal Of Personal Internet Security 2011: First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings. Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for PersonalIS2011.exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed. The following is a list of files that need to be deleted:

  • c:\Documents and Settings\All Users\Application Data\e659\
  • c:\Documents and Settings\All Users\Application Data\e659\7377.mof
  • c:\Documents and Settings\All Users\Application Data\e659\80e9877130a15854a99bf6dd8d368239.ocx
  • c:\Documents and Settings\All Users\Application Data\e659\mozcrt19.dll
  • c:\Documents and Settings\All Users\Application Data\e659\PersonalIS2011.exe
  • c:\Documents and Settings\All Users\Application Data\e659\PIS.ico
  • c:\Documents and Settings\All Users\Application Data\e659\sqlite3.dll
  • c:\Documents and Settings\All Users\Application Data\e659\unins000.dat
  • c:\Documents and Settings\All Users\Application Data\e659\PISSys\
  • c:\Documents and Settings\All Users\Application Data\e659\Quarantine Items\
  • c:\Documents and Settings\All Users\Application Data\PIKKS\
  • c:\Documents and Settings\All Users\Application Data\PIKKS\PIQBS.cfg
  • %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Personal Internet Security 2011.lnk
  • %UserProfile%\Application Data\Personal Internet Security 2011\
  • %UserProfile%\Application Data\Personal Internet Security 2011\cookies.sqlite
  • %UserProfile%\Desktop\Personal Internet Security 2011.lnk
  • %UserProfile%\Start Menu\Personal Internet Security 2011.lnk
  • %UserProfile%\Start Menu\Programs\Personal Internet Security 2011.lnk

Personal Internet Security 2011 Registry Entries that should be removed:

  • HKEY_CURRENT_USER\Software\3
  • HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF}
  • HKEY_CLASSES_ROOT\PersonalIS2011.DocHostUIHandler
  • HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download “RunInvalidSignatures” = ’1′
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyServer” = ‘http=127.0.0.1:25401′
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “UID” = ’7′
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform “88780570603″
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “Personal Internet Security 2011″
  • HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download “CheckExeSignatures” = ‘no’

 

If you need help with Spyware, Malware, Viruses or removing Personal Internet Security 2011 Malware / Scareware or other PC problems click here or email us at Support@ExpertSupportNow.com

How To Remove HDD Low Virus / Scareware or Its Variants HDD Rescue, HDD Plus

HDD Low is a fake computer analysis program that will mock a computer scan and return with results saying your computer hardware is in danger or affected. Once installed, HDD Low will be configured to start automatically when you login to Windows. Once started, it will display numerous error messages when you attempt to launch programs or delete files. These scans are fake and should be ignored, this is a type of scareware that attempts to trick users into thinking that their product is legitimate and will continue to bother users until they pay for their software. This is a scam and anything that this program does in attempt to make users pay for the software should be ignored.


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Manual Removal First users will need to disable this program from running, press CRTL+SHIFT+ESC to open the windows task manager. From here look under the processes tab, look for a process with a name that is just a bunch of random number.exe. Highlight and choose the end process tab. Once the process is disabled we may begin to delete the files associated along with the program. Delete the following files:

  • %Temp%\.exe
  • %Temp%\.exe
  • %Temp%\dfrg
  • %Temp%\dfrgr
  • %Temp%\~
  • %Temp%\
  • %Temp%\.exe
  • %Temp%\.dll
  • %UserProfile%\Desktop\HDD Low.lnk
  • %UserProfile%\Start Menu\Programs\HDD Low\
  • %UserProfile%\Start Menu\Programs\HDD Low\HDD Low.lnk
  • %UserProfile%\Start Menu\Programs\HDD Low\Uninstall HDD Low.lnk

Registry Entries that should be removed

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “.exe”
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “

Please Contact Us Here for more information on HDD Low Malware/ Scareware

Need help removing HDD Low Malware/ Scareware or other PC problems? E-Mail Us Here