CryptoLocker Protection

Important!

Protect your home or business from Ransomware like Cryptolocker, the newest and most nefarious threat against computer security to date.

Avoid costly downtime and data recovery services and use our C-Net Ransom Defender to secure your systems!

Learn More

How Our Service Works


Play our comercial

We Fix IT Over The Internet!


How to use ExpertSupportNow
Click here to watch

Spyware Removal Guide

Remove Spyware Yourself
Instant download! Learn how the experts remove spyware and speed up PCs.

Our Do-It-Yourself Guide will teach you Step by Step how to remove spyware, cleanup your PC keep it running fast, safe and protected.

Click here for more details!

New Support Session

ExpertSupportNow Connection
Name:
Key:
Please enter your name or company name and support key above as directed by our support staff.

Need a support key? Click here

Monthly Archives: May 2011

How To Remove Windows Anticrashes Utility Virus / Malware

Windows Anticrashes Utility is a rouge anti virus program that infects your pc with multiple spyware and malware issues. Windows Anticrashes Utility automatically installs itself from ActiveX files that are downloaded to your system due to flaws in your internet security settings or out of date spyware removal tools. Once a system is infected with this malware the program will continuously give messages about an infection on the PC via pop-ups, and notifications in the task menu. When this program runs it will appear to be running scans and it will present a list of “infections” and when it attempts to remove the infections it will prompt users to purchase the product to remove the infections. This is just a scam to scare users into submitting their credit card information.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Windows Anticrashes Utility: Windows Anticrashes Utility will disable the Windows task manager making it difficult to remove while running. To get around it from running restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will start up in the trouble shooting mode. When in safe mode Windows will only start up necessary files and programs which makes remove Windows Anticrashes Utility possible. Next locate and delete the following files associated with Windows Anticrashes Utility:

  • %UserProfile%\Application Data\Microsoft\<random>.exe

Windows Anticrashes Utility Registry Entries that should be removed:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

 

Please Contact Us Here for more information on  Windows Anticrashes Utility Malware/ Scareware
Need help removing Windows Anticrashes Utility Malware/ Scareware or other PC problems? E-Mail Us Here

How To Remove Windows Risks Prevention Virus / Malware

Windows Risks Prevention is a rouge anti virus program that infects your pc with multiple spyware and malware issues. Windows Risks Prevention automatically installs itself from ActiveX files that are downloaded to your system due to flaws in your internet security settings or out of date spyware removal tools. Once a system is infected with this malware the program will continuously give messages about an infection on the PC via pop-ups, and notifications in the task menu. When this program runs it will appear to be running scans and it will present a list of “infections” and when it attempts to remove the infections it will prompt users to purchase the product to remove the infections. This is just a scam to scare users into submitting their credit card information.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Windows Risks Prevention: Windows Risks Prevention will disable the Windows task manager making it difficult to remove while running. To get around it from running restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will start up in the trouble shooting mode. When in safe mode Windows will only start up necessary files and programs which makes remove Windows Risks Prevention possible. Next locate and delete the following files associated with Windows Risks Prevention:

  • %UserProfile%\Application Data\Microsoft\<random>.exe

Windows Risks Prevention Registry Entries that should be removed:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

Please Contact Us Here for more information on  Windows Risks Prevention Malware/ Scareware
Need help removing Windows Risks Prevention Malware/ Scareware or other PC problems? E-Mail Us Here

How To Remove Mac Guard Virus / Malware

Mac Guard is a fake rogue anti-spyware program that for the Mac OS operating system. This infection is spread through spam, hacked sites that have poisoned the search results for image search engines such as Google Images, and hacked sites that infect you when you visit them. When you click on images belonging to the hacked sites, you will automatically be redirected to a page that shows an advertisement that pretends to be a fake online scanner. When these fake scans are finished, it will state that your computer is infected and then automatically download the Mac Guard program onto your computer. Once the program has finished downloading, the installer will start and prompt you to install the program.

Once the program is installed it will be configured to start up automatically when you login to your Mac. Once running it will pretend to scan your computer and then state that there are numerous files on your computer that are infected. If you attempt to clean these fake infections, though, the program will state that you must first purchase a license before it will allow you to do so. After the scan, the Control Center screen for Mac Guard will be updated to state that your computer is infected and at Risk.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

How To Remove Mac Guard From your Mac: First click on empty portion of your desktop so that the Finder is selected. Once it is selected, click on the Go button and select Utilities, Locate the Activity Monitor icon and double-click on it. This program lists all the processes that are currently running on your Mac OS  Scroll scroll down until you find the process named MacGuard, Once the process is selected click on the Quit Process button. When a prompt appears asking if you are sure you want to quit the MacGuard process, please click on the Force Quit button. When you have finished, Mac Guard should no longer be running on your Mac and you can now close the Activity Monitor and the Utilities window. While still at the Finder, click on the Go button and select the Applications menu option here scroll through the list of programs until you see a program named MacGuard. When you find the program, right-click on it and select the Move to Trash menu option. If MacOS prompts you for your password, please enter it. The MacGuard application will now be removed from the operating system.

Now click on the Apple Menu and select the System Preferences menu option. When the System Preferences screen opens, select the Accounts option under the System category. When the Accounts screen opens, click on the Login Items button. This will open a screen, similar to the one below, that displays a list of programs that will automatically start for this particular user when they login to the operating system. Look through the list of programs that are starting automatically, and single click on the entry named MacGuard. Once it is selected, click on the minus (-) sign button, Once you click on the minus button the Mac Guard entry will be removed and MacOS will no longer attempt to start it when you login. The files below are created by Mac Guard and should be removed once this malware has been removed.

  • /Applications/MacGuard.app
  • /Applications/MacGuard.app/Contents
  • /Applications/MacGuard.app/Contents/Info.plist
  • /Applications/MacGuard.app/Contents/MacOS
  • /Applications/MacGuard.app/Contents/MacOS/MacGuard
  • /Applications/MacGuard.app/Contents/PkgInfo
  • /Applications/MacGuard.app/Contents/Resources
  • /Applications/MacGuard.app/Contents/Resources/About-Back.png
  • /Applications/MacGuard.app/Contents/Resources/About-Mail.png
  • /Applications/MacGuard.app/Contents/Resources/About-Phone32x32.png
  • /Applications/MacGuard.app/Contents/Resources/About-Ticket.png
  • /Applications/MacGuard.app/Contents/Resources/AboutD.nib
  • /Applications/MacGuard.app/Contents/Resources/AboutMBMI.png
  • /Applications/MacGuard.app/Contents/Resources/CC-Back.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigOptions.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigOptionsHover.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigOptionsPressed.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigScan.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigScanHover.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigScanPressed.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigSysInfo.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigSysInfoHover.png
  • /Applications/MacGuard.app/Contents/Resources/CC-BigSysInfoPressed.png
  • /Applications/MacGuard.app/Contents/Resources/CC-CleanupBtn.png

 

Please Contact Us Here for more information on Mac Guard Malware/ Scareware
Need help removing Mac Guard Malware/ Scareware or other Computer problems? E-Mail Us Here

How To Remove Windows Profile System Virus / Malware

Windows Profile System is a rouge anti spyware program that infects a users computer with annoying pop ups, browser redirects, and slower computer speeds. Windows Profile System is usually downloaded automatically to a users system via security flaws in most browsers or out of date windows security definitions. Windows Profile System will startup when a user turns on the computer and logs into windows. Windows Profile System will then begin its scans of your computer telling you that you are infected with numerous errors. The errors it comes up with are fake and should be ignored because Windows Profile System is actually the problem. If a user attempts to use the software to get rid of the problems it made up, they will be instructed to pay for the software which is just an attempt to get their credit card information.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Windows Profile System: To begin the removal process of Windows Profile System shut down and restart into Windows safe mode. To do this while the computer is starting up press the F8 button if done correctly a menu screen will appear with the safe mode opinion, using the arrow keys navigate to the opinion and press enter. If users get to the windows start up screen it means that they didn’t press F8 at the right time and should restart and try again. Once in safe mode locate the file listed below that starts up Windows Profile System, followed by removing the listed registry entries. To get to the registry editor open up the Run command and type “regedit” to bring up the registry editor.

  • %UserProfile%\Application Data\Microsoft\<random>.exe

Windows Profile System Registry Entries that should be removed:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

Please Contact Us Here for more information on Windows Profile System Malware/ Scareware
Need help removing Windows Profile System Malware/ Scareware or other PC problems? E-Mail Us Here

How To Remove Security Solution 2011 Virus / Malware

Security Solution 2011 is a rouge anti virus program that infects your pc with multiple spyware and malware issues. Security Solution 2011 automatically installs itself from ActiveX files that are downloaded to your system due to flaws in your internet security settings or out of date spyware removal tools. Once a system is infected with this malware the program will continuously give messages about an infection on the PC via pop-ups, and notifications in the task menu. When this program runs it will appear to be running scans and it will present a list of “infections” and when it attempts to remove the infections it will prompt users to purchase the product to remove the infections. This is just a scam to scare users into submitting their credit card information.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Security Solution 2011: Security Solution 2011 will disable the Windows task manager making it difficult to remove while running. To get around it from running restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will start up in the trouble shooting mode. When in safe mode Windows will only start up necessary files and programs which makes remove Security Solution 2011 possible. Next locate and delete the following files associated with Security Solution 2011:

  • Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support%AppData%\Microsoft\Internet Explorer\Quick Launch\Security Solution 2011.lnk
  • %AppData%\Security Solution 2011\
  • %AppData%\Security Solution 2011\IcoActivate.ico
  • %AppData%\Security Solution 2011\IcoHelp.ico
  • %AppData%\Security Solution 2011\IcoUninstall.ico
  • %AppData%\Security Solution 2011\Security Solution.exe
  • %AppData%\Security Solution 2011\securityhelper.exe
  • %AppData%\Security Solution 2011\securitymanager.exe
  • %Temp%\02c9c3c35bdx5.exe
  • %Temp%\al3erfa3.exe
  • %Temp%\alerfa.exe
  • %Temp%\alerfa2.exe
  • %Temp%\altedf.exe
  • %Temp%\aqfitrlxi2.exe
  • %Temp%\backd-efq.exe
  • %Temp%\brdss.exe
  • %Temp%\bzqa43d.exe
  • %Temp%\cffd4.exe
  • %Temp%\cocksucker.exe
  • %Temp%\cosock.exe
  • %Temp%\cowceb.exe
  • %Temp%\cunifuc.exe
  • %Temp%\d20mes.exe
  • %Temp%\dc_3.exe
  • %Temp%\dd10x10.exe
  • %Temp%\ddoll3342.exe
  • %Temp%\destroyer.exe
  • %Temp%\dffuck.exe
  • %Temp%\dgxdro.exe
  • %Temp%\hardwh.exe
  • %Temp%\hodeme.exe
  • %Temp%\jdhellwo3.exe
  • %Temp%\kock.exe
  • %Temp%\lols.exe
  • %Temp%\puzpup.exe
  • %Temp%\safe.exe
  • %Temp%\snowif.exe
  • %Temp%\sycre.exe
  • %Temp%\w32rim_mem.exe
  • %Temp%\winifi.exe
  • %UserProfile%\Desktop\Security Solution 2011.lnk
  • %UserProfile%\Start Menu\Programs\Security Solution 2011.lnk
  • %StartMenu%\Programs\Security Solution 2011\
  • %StartMenu%\Programs\Security Solution 2011\Activate Security Solution 2011.lnk
  • %StartMenu%\Programs\Security Solution 2011\Help Security Solution 2011.lnk
  • %StartMenu%\Programs\Security Solution 2011\How to Activate Security Solution 2011.lnk
  • %StartMenu%\Programs\Security Solution 2011\Security Solution 2011.lnk

Security Solution 2011 Registry Entries that should be removed:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Security Solution 2011
  • HKEY_CURRENT_USER\Software\Security Solution 2011
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform “(Default)” = ”
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “Security Solution 2011″
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “Security Solution 2011 Security”

Please Contact Us Here for more information on  Security Solution 2011 Malware/ Scareware
Need help removing Security Solution 2011 Malware/ Scareware or other PC problems? E-Mail Us Here