CryptoLocker Protection

Important!

Protect your home or business from Ransomware like Cryptolocker, the newest and most nefarious threat against computer security to date.

Avoid costly downtime and data recovery services and use our C-Net Ransom Defender to secure your systems!

Learn More

How Our Service Works


Play our comercial

We Fix IT Over The Internet!


How to use ExpertSupportNow
Click here to watch

Spyware Removal Guide

Remove Spyware Yourself
Instant download! Learn how the experts remove spyware and speed up PCs.

Our Do-It-Yourself Guide will teach you Step by Step how to remove spyware, cleanup your PC keep it running fast, safe and protected.

Click here for more details!

New Support Session

ExpertSupportNow Connection
Name:
Key:
Please enter your name or company name and support key above as directed by our support staff.

Need a support key? Click here

Monthly Archives: November 2011

How to Uninstall Windows Oversight Center Malware

The Windows Oversight Center rogue virus removal utility actually does not have the capability to get rid of viruses found in your computer system. Once the Windows Oversight Center malware comes in contact with your computer, it will utilize Trojan viruses to take advantage of your system’s back doors so that it can easily break through. Once it has installed itself in your computer, it will begins its attack campaign by creating new registry entries and also by modifying your registry keys. Once it has done so, it will have the authority to execute its files and run its processes such as making sure that the Windows Oversight Center.exe file will run each and every time you log into your computer.

The Windows Oversight Center virus will keep on running and generating pop ups and warning alerts that will keep telling you how serious the threats are within your computer system. Of course, these are all fake alerts and threats being generated by the virus itself and these are all designed to trick you into thinking that you are in need of immediate help from them. Scanners will also run without your permission and it might scare you all the more when you see it reporting of various malicious files. You should never try to click on the pop ups and the alerts that it provides, nor should you believe the reports given by the scanners since all these will only cause more harm than good to your system. The best way to deal with this virus is by following carefully the Windows Oversight Center removal tool below.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

The Windows Oversight Center Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Windows Oversight Center file deletion will cause serious problem and this is why you need to double check everything first.

Delete the following Windows Oversight Center registry files:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image
  • File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

Delete the following Windows Oversight Center files:

  • %UserProfile%\Application Data\Microsoft\[random].exe

The Windows Oversight Center manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the automatic removal of the Windows Oversight Center virus, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

If you need assistance removing Windows Oversight Center Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How To Uninstall Cloud AV 2012 Malware / Spyware

Cloud AV 2012 is a fake anti-virus scanning tool made to look like a legitimate Windows program. Once installed to a computer Cloud AV 2012 will configure itself to start automatically when Windows starts up. Once the program runs it will begin to do numerous scans that come up with virus entries that it found on your computer. These warnings and scans are problems it finds are not actual threats but made up ones the program creates. If you attempt to remove the issues with Cloud AV 2012 it will ask that you pay for the full version. You should never purchase this program, Cloud AV 2012 was created to trick users into purchasing a fake program in an attempt to steal credit card information.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Cloud AV 2012:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for .exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed. The following is a list of files that need to be deleted:

  • %AppData%\<random>\
  • %AppData%\<random>\
  • %AppData%\<random>\
  • %AppData%\ahst.lni
  • %AppData%\dwme.exe
  • %AppData%\<random>\
  • %AppData%\<random>\<random>.exe
  • %AppData%\<random>\<random>.46D
  • %AppData%\<random>\
  • %AppData%\<random>\Cloud AV 2012.ico
  • %Desktop%\Cloud AV 2012.lnk
  • %ProgramFiles%\<random>\
  • %ProgramFiles%\LP\
  • %ProgramFiles%\LP\<random>\
  • %ProgramFiles%\LP\<random>\027.exe
  • %System%\Cloud AV 2012v121.exe
  • %Temp%\dwme.exe
  • %StartMenu%\Programs\Cloud AV 2012\
  • %StartMenu%\Programs\Cloud AV 2012\Cloud AV 2012.lnk

    Remove Privacy Protection Registry Entries :

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
    • HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon “Shell” = %AppData%\<random>\<random>.exe

    Having Problems removing Cloud AV 2012 ? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

     

    How to Remove Mac Defender Malware

    The Mac Defender malware is a fake utility that pretends to be a useful application which can help get rid of various malware infections in your Mac computer. This virus will infect your computer once you come into contact with various hacked websites and once you click infected images found in search engines. A scanner will run after your browser is redirected to a fake website, the scanner will then falsely inform you that your computer has been infected by malwares and it will automatically download a trial version of the Mac Defender scam utility in your computer. It will ask you to install the software into your program and if you do choose to install it, it will then cause a lot of problems for you.

    After the Mac Defender spyware is installed, it will change the configurations in your computer so that it will activate each and every time you Login to your computer. Once it activates, it will the run a threat scanner and it will then give you a false report telling you that your computer has been infected by malicious files and that you will have to get rid of them right away. Unfortunately, the Mac Defender scam utility will not allow you to get rid of the files unless you will purchase the full Mac Defender program first. The malware is actually trying to trick you at this point, your computer does not have infected files and the scam utility is the one causing all the problems. The Mac Defender malware is also smart enough to add itself on your account’s login items so that it will keep on running as soon as you login to your Mac. This malware also does not have a Dock, and this is why you need to go through the termination process before you can remove it from your computer.

     

    Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

     

    The Mac Defender Manual Removal Steps:

    Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Mac Defender file deletion will cause serious problem and this is why you need to double check everything first.

    Since the Mac Defender virus will stay on top of all other application and will hinder you from looking at all other items on your desktop, you need to close the application first.

    Click on your desktop and look for the Finder tab, Select the Go button and then select Utilities from the drop down list.

    Once the Utilities folder opens, locate the activity monitor icon and double click on it.

    Once the Activity Monitor list shows the list of open programs running on your Mac, you need to select the Mac Defender program and highlight it. Select the Quit Process button and when your computer asks you to confirm the action, you can click on the Force Quit button. Once the Mac Protector malware is no longer running on your computer, you can close the Utilities as well as the Activity Monitor window.

    Go back to the Finder tab and select the Go button and then select the Applications Menu. Scroll through the list and locate the Mac Defender program, Right-click on the program and click on the Move to Trash option. If your Mac Operating System asks for your password, authorize the action and finalize the Mac Shield removal.

    Click on the Apple Menu on the icon and select System Preferences menu option. Select the Accounts option under the System category and then click on the Login Items button. Search for the Mac Protector program and select to highlight it, click the minus (-) button below to prevent the virus from starting after each LogIn.

    Now that the Mac Defender malware will no longer attempt to run, you need to change the Safari browser settings to protect your computer from future attacks. Start the Safari program and click on the Safari Menu Option. Select the preferences option and then proceed to the General settings screen and click on the General Button. Uncheck the box labeled Open “Safe” files after downloading and then you can close the Safari program as well as the preferences screen.

    Associated Mac Defender Files:

    • /Applications/MacDefender.app/
    • /Applications/MacDefender.app/Contents
    • /Applications/MacDefender.app/Contents/Info.plist
    • /Applications/MacDefender.app/Contents/MacOS
    • /Applications/MacDefender.app/Contents/MacOS/MacDefender
    • /Applications/MacDefender.app/Contents/PkgInfo
    • /Applications/MacDefender.app/Contents/Resources
    • /Applications/MacDefender.app/Contents/Resources/About-Back.png
    • /Applications/MacDefender.app/Contents/Resources/AboutD.nib
    • /Applications/MacDefender.app/Contents/Resources/AboutMBMI.png
    • /Applications/MacDefender.app/Contents/Resources/affid.txt
    • /Applications/MacDefender.app/Contents/Resources/ControlCenterD.nib
    • /Applications/MacDefender.app/Contents/Resources/Curing_1.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_2.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_3.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_4.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_5.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_6.png
    • /Applications/MacDefender.app/Contents/Resources/Curing_7.png
    • … <numerous other image and media files>

    The Mac Defender manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Mac Defender virus, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

    If you need assistance removing Mac Defender Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

    How to Remove Windows Salvor Tool Malware

    The Windows Salvor Tool malware is a program that can heavily infect your computer once it installs itself in your system, this malware will basically try to deceive you into buying the licensed version of their software simply by tricking you into thinking that your computer has been heavily infected by Trojans and other viruses. The virus can suspend your other applications and it can display a lot of false alerts. the virus will tell you that your computer is infected with a lot of viruses and that you will have to download and install the Windows Salvor Tool software to fix it.

    Once you have downloaded the Windows Salvor Tool scam utility, your computer will begin to restart and you will see the Windows Salvor Tool launch itself before your normal Windows application initializes. The malware will the initialize fake scanners which will report to you afterwards that you need to have your computer fixed immediately because it now has a lot of infections. The virus is just trying to convince you that your computer has been infected with other viruses so that it can pesuade you into buying the full version of their software. You should never give in to their scheme, if you did purchase their software, you need to contact your credit card company to dispute your purchase and to make sure that your information was not used in a fraudulent manner. To help you get rid of this malware, you can follow the guide below.

     

     

    Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

     

    The Windows Salvor Tool Manual Removal Steps:

    Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Windows Salvor Tool file deletion will cause serious problem and this is why you need to double check everything first.

    Associated Windows Salvor Tool Files:

    • %UserProfile%\Application Data\Microsoft\<random>.exe

    Associated Windows Salvor Tool Windows Registry Information:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

    The Windows Salvor Tool manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Windows Salvor Tool virus, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

    If you need assistance removing Windows Salvor Tool Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

    How To Uninstall AV Protection 2011 Malware / Spyware

    AV Protection 2011 is a fake anti-virus scanning tool made to look like a legitimate Windows program. Once installed to a computer AV Protection 2011 will configure itself to start automatically when Windows starts up. Once the program runs it will begin to do numerous scans that come up with virus entries that it found on your computer. These warnings and scans are problems it finds are not actual threats but made up ones the program creates. If you attempt to remove the issues with AV Protection 2011 it will ask that you pay for the full version. You should never purchase this program, AV Protection 2011x was created to trick users into purchasing a fake program in an attempt to steal credit card information.

    Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

    Manual Removal of AV Protection 2011:

    First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

    Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for .exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed. The following is a list of files that need to be deleted:

    • %AppData%\dwme.exe
    • %AppData%\AV Protection 2011.lnk
    • %AppData%\ldr.ini
    • %AppData%\246DE\
    • %AppData%\246DE\ED59.46D
    • %AppData%\<random>\
    • %AppData%\<random>\
    • %AppData%\<random>\AV Protection 2011.ico
    • %AppData%\<random>\
    • %AppData%\<random>\
    • %StartMenu%\Programs\AV Protection 2011\
    • %StartMenu%\Programs\AV Protection 2011\AV Protection 2011.lnk
    • %ProgramFiles%\DED59\
    • %ProgramFiles%\DED59\lvvm.exe
    • %ProgramFiles%\LP\
    • %ProgramFiles%\LP\6AB2\
    • %ProgramFiles%\LP\6AB2\027.exe
    • %Temp%\dwme.exe
    • %System% \AV Protection 2011v121.exe

    Remove Privacy Protection Registry Entries :

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”

     

    Having Problems removing AV Protection 2011 ? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.