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Monthly Archives: December 2011

How to Delete Advanced Defender Spyware

The Advanced Defender virus ultimately tries to hide behind the a facade of its honest sounding name, this virus will not actually cause any benefit to your system but will in fact damage it badly. The Advanced Defender malware causes a lot of problems with your personal computer, once your system is infected, you can’t do anything but expect that the worst will soon come. The Advanced Defender rogue anti-spyware program is actually from the same family as Personal Protector. The files it creates are:

c:\WINDOWS\certofsystem.exe
c:\WINDOWS\explorers.exe
c:\WINDOWS\microsoftdefend.dll
c:\WINDOWS\regp.exe
c:\WINDOWS\secureit.com
c:\WINDOWS\spoos.exe
c:\WINDOWS\system32\winscent.exe

A sudden influx of pop ups and alerts will soon start to flood your computer screen, alerts will keep on telling you that your computer has been infected by various malwares. The Advanced Defender scam utility also has the capability of running its own scanners as well as producing its own scan results. You need to understand though that these are all fake scanners and the reports are all fraudulent. It is the Advanced Defender virus itself that is adding in malicious programs within  your system thus causing it to go haywire. Once your computer is infected, you will have to go through endless pop ups asking you to buy their product. You need to be careful whenever you encounter such messages from untrusted sources, you need to  make sure that you will not divulge any personal information and that you will not give them access to your credit card. To completely remove this virus you can follow the Advanced Defender removal guide below.

 

 

The Advanced Defender Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Advanced Defender file deletion will cause serious problem and this is why you need to double check everything first.

Associated Advanced Defender Files:

  • c:\Documents and Settings\All Users\Microsoft PData
  • c:\Documents and Settings\All Users\Microsoft PData\track.wid
  • %UserProfile%\Desktop\Advanced Defender.lnk
  • %UserProfile%\Start Menu\Programs\Advanced Defender
  • %UserProfile%\Start Menu\Programs\Advanced Defender\Advanced Defender.lnk
  • c:\Program Files\Advanced Defender
  • c:\Program Files\Advanced Defender\advanceddefender.exe
  • c:\Program Files\Advanced Defender\base.wdb
  • c:\Program Files\Advanced Defender\baseadd.wdb
  • c:\Program Files\Advanced Defender\conf.wcf
  • c:\Program Files\Advanced Defender\quarant.wdb
  • c:\Program Files\Advanced Defender\q
  • c:\WINDOWS\certofsystem.exe
  • c:\WINDOWS\explorers.exe
  • c:\WINDOWS\microsoftdefend.dll
  • c:\WINDOWS\regp.exe
  • c:\WINDOWS\secureit.com
  • c:\WINDOWS\spoos.exe
  • c:\WINDOWS\system32\winscent.exe

Associated Advanced Defender Windows Registry Information:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Advanced Defender
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Advanced Defender
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = “1”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “advanceddefender”

The Advanced Defender manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Advanced Defender tool, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

If you need assistance removing Advanced Defender Spyware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How To Uninstall Cloud AV 2012 Malware / Spyware

Cloud AV 2012 is a fake anti-virus scanning tool made to look like a legitimate Windows program. Once installed to a computer Cloud AV 2012 will configure itself to start automatically when Windows starts up. Once the program runs it will begin to do numerous scans that come up with virus entries that it found on your computer. These warnings and scans are problems it finds are not actual threats but made up ones the program creates. If you attempt to remove the issues with Cloud AV 2012 it will ask that you pay for the full version. You should never purchase this program, Cloud AV 2012 was created to trick users into purchasing a fake program in an attempt to steal credit card information.

Manual Removal of Cloud AV 2012:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for .exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed. The following is a list of files that need to be deleted:

  • %AppData%\<random>\
  • %AppData%\<random>\
  • %AppData%\<random>\
  • %AppData%\ahst.lni
  • %AppData%\dwme.exe
  • %AppData%\<random>\
  • %AppData%\<random>\<random>.exe
  • %AppData%\<random>\<random>.46D
  • %AppData%\<random>\
  • %AppData%\<random>\Cloud AV 2012.ico
  • %Desktop%\Cloud AV 2012.lnk
  • %ProgramFiles%\<random>\
  • %ProgramFiles%\LP\
  • %ProgramFiles%\LP\<random>\
  • %ProgramFiles%\LP\<random>\027.exe
  • %System%\Cloud AV 2012v121.exe
  • %Temp%\dwme.exe
  • %StartMenu%\Programs\Cloud AV 2012\
  • %StartMenu%\Programs\Cloud AV 2012\Cloud AV 2012.lnk

Remove Privacy Protection Registry Entries :

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
  • HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon “Shell” = %AppData%\<random>\<random>.exe

Having Problems removing Cloud AV 2012 ? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

 

How to Remove SafePcAv Malware

The SafePcAv spyware is a seemingly harmless software which belongs to the same group as the Sysinternals Antivirus and it offers a lot of benefits to users, however, though you may think that it can be trusted, the SafePcAv malware can actually do a lot of harm to your computer. This spyware, when it attacks your computer, pretend to be a product of the same legitimate network protocol analyzer called SafePcAv. The SafePcAv rogue utility is a Trojan powered program which can easily break into your computer system, it can easily change your computer’s configurations and it can also easily hijack your browsers.

The licensed version of the software is made by the SafePcAv malware creators and you need to know that this is all part of their scheme to trick you into sending them your money. Another thing that you need to keep in mind is that the website is just a fake address and that the program will only cause more harm than good on your computer. It will not function at all an it will not bring about any positive effects and this is why you need to totally stay away from it. The best way to get rid of this spyware and start bringing your computer back to its normal running conditions, you may also have to go through TDL3 and TDSS removal and you need to go through the removal guide below.

 

The SafePcAv Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the SafePcAv file deletion will cause serious problem and this is why you need to double check everything first.

Associated SafePcAv Files:

  • c:\Documents and Settings\All Users\Desktop\SafePcAv.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\SafePcAv
  • c:\Documents and Settings\All Users\Start Menu\Programs\SafePcAv\1 SafePcAv.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\SafePcAv\2 Homepage.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\SafePcAv\3 Uninstall.lnk
  • c:\Program Files\SafePcAv Software
  • c:\Program Files\SafePcAv Software\SafePcAv
  • c:\Program Files\SafePcAv Software\SafePcAv\main_config.xml
  • c:\Program Files\SafePcAv Software\SafePcAv\SafePcAv.exe
  • c:\Program Files\SafePcAv Software\SafePcAv\uninstall.exe

Associated SafePcAv Windows Registry Information:

  • HKEY_CURRENT_USER\Software\SafePcAv
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SafePcAv
  • HKEY_LOCAL_MACHINE\SOFTWARE\SafePcAv
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “EnableLUA” = “0”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “SafePcAv”

The SafePcAv manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Windows SafePcAv tool, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

If you need assistance removing SafePcAv Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How to Remove Disk Recovery Malware

The Disk Recovery malware is a fake utility which will basically try to steal your money from you and leave your computer damaged at the same time. It is a fake utility application that pretends to help people optimize their computer system but actually, this software can really damage your system by breaking through your security applications and by infecting your computer. This malware can utilize Trojan viruses which will then cause annoying alerts to keep on popping out of your screen. The Disk Recovery virus will also try to inform you that your computer’s hard drive is damaged and that you need to download and install a software so that you can fix it.

As soon as the Disk Recovery scam utility is installed in your computer, it will then reconfigure your settings and registry keys so that it will automatically activate upon your next start up. At this point, your computer is now under its control, you will not be able to run certain files from your computer and you will also be no longer able to delete certain files. This is actually the Disk Recovery spyware’s defense mechanism to make sure that you will not be able to get rid of it easily. This malware is a scam tool and you should never believe what it is trying to tell you, you should never give them your money and you should follow the removal guide below instead.

 

 

The Disk Recovery Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Disk Recovery file deletion will cause serious problem and this is why you need to double check everything first.

Associated Disk Recovery Files:

Windows Vista & 7:

  • %AllUsersProfile%\~<random>
  • %AllUsersProfile%\~<random>r
  • %AllUsersProfile%\<random>.dll
  • %AllUsersProfile%\<random>.exe
  • %AllUsersProfile%\<random>
  • %AllUsersProfile%\<random>.exe
  • %UserProfile%\Desktop\Disk Recovery.lnk
  • %UserProfile%\Start Menu\Programs\Disk Recovery
  • %UserProfile%\Start Menu\Programs\Disk Recovery\Disk Recovery.lnk
  • %UserProfile%\Start Menu\Programs\Disk Recovery\Uninstall Disk Recovery.lnk

Windows XP:

  • %AllUsersProfile%\Application Data\~<random>
  • %AllUsersProfile%\Application Data\~<random>r
  • %AllUsersProfile%\Application Data\<random>.dll
  • %AllUsersProfile%\Application Data\<random>.exe
  • %AllUsersProfile%\Application Data\<random>
  • %AllUsersProfile%\Application Data\<random>.exe
  • %UserProfile%\Desktop\Disk Recovery.lnk
  • %UserProfile%\Start Menu\Programs\Disk Recovery
  • %UserProfile%\Start Menu\Programs\Disk Recovery\Disk Recovery.lnk
  • %UserProfile%\Start Menu\Programs\Disk Recovery\Uninstall Disk Recovery.lnk

Associated Disk Recovery Windows Registry Information:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “<random>.exe”
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “<random>”
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations “LowRiskFileTypes” = ‘/{hq:/s`s:/ogn:/uyu:/dyd:/c`u:/bnl:/ble:/sdf:/lrh:/iul:/iulm:/fhg:/clq:/kqf:/`wh:/lqf:/lqdf:/lnw:/lq2:/l2t:/v`w:/rbs:’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments “SaveZoneInformation” = ‘1’
  • HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download “CheckExeSignatures” = ‘no’
  • HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main “Use FormSuggest” = ‘yes’

The Disk Recovery manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Disk Recovery virus, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

If you need assistance removing Disk Recovery Virus or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How to Uninstall Windows Troubles Remover Malware

The Windows Troubles Remover malware is a fake application that carries the Windows Security Essentials name with it, this malware will try to suspend your PC’s applications and also its normal processes once it begins to attack. It has scammed a lot of Windows users simply because it pretends to be a legitimate software and simply because a lot of people will think that it is a normal Microsoft application which activates when a virus intrudes your computer. Once the Windows Troubles Remover spyware attacks, it will tell you that your computer has been infected through a fake alert, it will then ask you to download their software and to install it. You may find it very hard to do anything else at this point because the virus will try to scare you that your computer may be severely damaged if you will not follow its instructions.

Once you have downloaded the Windows Troubles Remover virus file, your computer will automatically reboot and it will then run a scan after your next restart. The Windows Troubles Remover will the inform you that it has found many infected files within your computer and that unless you take the necessary steps, your PC will no longer operate normally. The malware will then offer you a way to fix your computer, it will ask you to upgrade the installed software by buying it so that the infected files will be removed. Do not purchase their product and follow the manual removal guide below instead.

 

 

The Windows Troubles Remover Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Windows Troubles Remover file deletion will cause serious problem and this is why you need to double check everything first.

Associated Windows Troubles Remover Files:

  • %UserProfile%\Application Data\<random>.exe

Associated Windows Troubles Remover Windows Registry Information:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ‘1’

The Windows Troubles Remover manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Windows Troubles Remover virus, which will save your time and avoid any system corruptions and ensure the desired result be utilized.

If you need assistance removing Windows Troubles Solver Virus or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!