CryptoLocker Protection

Important!

Protect your home or business from Ransomware like Cryptolocker, the newest and most nefarious threat against computer security to date.

Avoid costly downtime and data recovery services and use our C-Net Ransom Defender to secure your systems!

Learn More

How Our Service Works


Play our comercial

We Fix IT Over The Internet!


How to use ExpertSupportNow
Click here to watch

Spyware Removal Guide

Remove Spyware Yourself
Instant download! Learn how the experts remove spyware and speed up PCs.

Our Do-It-Yourself Guide will teach you Step by Step how to remove spyware, cleanup your PC keep it running fast, safe and protected.

Click here for more details!

New Support Session

ExpertSupportNow Connection
Name:
Key:
Please enter your name or company name and support key above as directed by our support staff.

Need a support key? Click here

Monthly Archives: February 2012

How to Remove Windows Profile System Malware

Though the Windows Profile System has a very smooth and easy to use interface, this malware is a well known fake security application. The sole purpose of this virus is to help its creator steal your money by deceiving online computer users. The people who are behind malwares such as the Windows repairing system, Windows precautions center, and also the Windows Safeguard utility are also the ones who are behind this malware. The Windows Profile System scamware will basically give you the full attack package by hijacking your web browsers, by generating annoying pop ups, scanners and threat alerts.

Once the Windows Profile System malware is able to break through to your system, it will rapidly modify your registry files and then interfere with your computer’s normal processes in order to make sure that the malware also activates the next time you turn on your computer. Once you will start to experience its effects and all the unexpected things that are going on with your computer, the virus will conveniently ask you to fix your computer by buying the full version of their software. It may ask you to fill up forms, send money or send your credit card details simply because it will claim that only their software can effectively remove the threats in your system. You need to take note that this is completely false and that the only way to bring your computer back to its former condition is by removing Windows Profile System files. You can enter into safe mode by pressing F8 on startup and follow the steps below.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

The Windows Profile System Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Windows Profile System file deletion will cause serious problem and this is why you need to double check everything first.

Delete the following Windows Profile System process files:

  • %UserProfile%\Application Data\Microsoft\[random].exe

Delete the following Windows Profile System registry files:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\afwserv.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastsvc.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ekrn.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msascui.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe “Debugger” = ‘svchost.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe “Debugger” = ‘svchost.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = ’0′
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore “DisableSR ” = ’1′

Delete the following Windows Profile System files:

  • %UserProfile%\Application Data\Microsoft\[random].exe

The Windows Profile System manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Windows Profile System virus, which will save your time and avoid any system corruptions.

If you need assistance removing Windows Profile System Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us atSupport@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

 

How to Delete Win 7 Antivirus 2012 Virus

Though the software may look good and sound trustworthy, the Win 7 Antivirus 2012 virus is definitely an annoying software which will not do anything good to your computer system. By taking advantage of computer users who are still not familiar with how scams and viruses work, the Win 7 Antivirus 2012 fake utility is a very effective tool in stealing money from other people for their creators. This virus pretends to be a useful tool to help protect your computer, but if you will not be careful, it will actually allow Trojans to break through your system. Aside from distorting your computer system, this virus can also change its name, it can change into XP Antivirus 2012 and Vista Antivirus 2012 as soon as it enters into a different Operating System.

At first, it will disguise itself as a free software, but afterwards, it will cause a lot of problems and it will try to force you to buy a licensed version of the Win 7 Antivirus 2012 program. After damaging your computer’s system, the Win 7 Antivirus 2012 scam utility will keep on generating pop ups on your screen, message alerts will keep on telling you that numerous infections have been found in your system and that you need to buy their product if you want to have your computer fixed. Again, these reports are all untrue and buying their product will not do anything good for your computer either, the best way to solve this problem is by making sure that you carefully follow the manual removal guide.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

The Win 7 Antivirus 2012 Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Windows Troubles Solver file deletion will cause serious problem and this is why you need to double check everything first.

Delete the following Win 7 Antivirus 2012 registry files:

  • HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\BrowserEmulation “TLDUpdates” = ’1′
  • HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command “(Default)” = ‘”%LocalAppData%\kdn.exe” -a “%1″ %*’
  • HKEY_CURRENT_USER\Software\Classes\exefile\shell\open\command “(Default)” = ‘”%LocalAppData%\kdn.exe” -a “%1″ %*’
  • HKEY_CLASSES_ROOT\.exe\shell\open\command “(Default)” = ‘”%LocalAppData%\kdn.exe” -a “%1″ %*’

Delete the following Win 7 Antivirus 2012 files:

  • %Documents and Settings\All Users\[random characters]
  • %Documents and Settings\[UserName]\Application Data\[random characters]
  • %Documents and Settings\[UserName]\Local Settings\Application Data\[three random characters].exe
  • %Documents and Settings\[UserName]\Templates\[random characters]
  • %Documents And Settings\[UserName]\Local Settings\Temp\[random characters]

The Win 7 Antivirus 2012 manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Win 7 Antivirus 2012 virus, which will save your time and avoid any system corruptions.

If you need assistance removing Win 7 Antivirus 2012 Virus or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How to Uninstall Ultimate Guard Malware

The Ultimate Guard malware is a counterfiet security software which can truly damage your computer system, it has the capability to scour your  computer for flaws until it finds a spot where it can attack your computer without notifying you. Once it is installed within your computer, it will modify your your registry keys to make sure that your computer will run the virus’ executables each time you turn on your computer. While you are using your computer, in the background, the Ultimate Guard virus will create files that will later on be reported as dangerous programs that are in your computer.

Once the files are ready, the Ultimate Guard rogue utility will wait for your next start up, as soon as you restart, the virus will begin generating pop ups which will keep informing you that your system is in dangerous because it has been attacked by viruses. The Ultimate Guard malware will aggressively keep on posting virus detection reports on your desktop and it will constantly ask you to buy the full version of the Ultimate Guard software. The virus will continue to provide you with false reports from fake scanners and you should never believe any of these since the virus is just scamming you into sending them your money in exchange for a license key which will not work at all. The best way to fix your computer is not by buying into the scam, you can fix your coputer by following the guide below.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

The Ultimate Guard Manual Removal Steps:

Please take the time to back up your system before you go through the manual removal steps. You need to keep in mind that any errors during the Ultimate Guard file deletion will cause serious problem and this is why you need to double check everything first.

Delete the following process Ultimate Guard files:

  • %UserProfile%\Application Data\Microsoft\[RANDOM CHARACTERS].exe

Delete the following Ultimate Guard registry files as well:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced “Hidden” = ’0′
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced “ShowSuperHidden” = 0′

Delete the following Ultimate Guard files:

  • %AllUsersProfile%\Application Data\[random].dll
  • %AllUsersProfile%\Application Data\[random].exe
  • %UserProfile%\Desktop\Ultimate Guard.lnk

The Ultimate Guard manual removal procedure may require a certain level of technical skill and it may be too complicated for new computer users. The lack of technical skill and the slightest error during the deletion may cause an irreparable system corruption.  What’s more, undeleted files and objects that remain hidden may cause the virus to reanimate automatically after incomplete removal. For this reason it’s strongly advised that the removal of the Ultimate Guard virus, which will save your time and avoid any system corruptions.

If you need assistance removing Ultimate Guard Virus or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

How to Uninstall My Shield Security Spyware

The My Shield Security Spyware is a fake anti-virus which can easily take over your operating system in no time. It can utilize various Trojan viruses which can help figure out your entire system and at the same time, take advantage of the lapses in your security especially within your firewall as well as with some programs that you may be using.  As soon as this program is able to infiltrate your system, it will basically modify your registry files and then add-in some of its keys.  Once you restart your personal computer, the My Shield Security malware will also begin to run it’s processes. The My Shield Security Virus is a really problematic program since it can heavily damage your system, it can consume most of your system’s resources and it can severely slow it down.

Like other malicious softwares, the My Shield Security rogue utility will also keep on showing you various false security threat alerts, and to try to persuade you further, the spyware will also start to run threat scanners every time you turn-on your computer. This spyware also has the capability to create virus alerts and other fake messages. Its so-called scanners will also provide you with fake reports just to try to convince you that your system is now in a very bad condition. It is highly recommended that you do not try to buy the licensed version of their products or try to click on the buttons or links that they provide. Removing this spyware is extremely important so you can restore your system back to its normal running conditions.

 

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

 

How To Uninstall My Shield Security Pro:

You need to make sure that you backup your system before you proceed with the My Shield Security Manual removal. You need to make sure that you double check all the files before you delete them or else it will cause errors on your system.


Delete the following from the My Shield Security registry files:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyEnable” = ’1?
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations “LowRiskFileTypes” = ‘.exe’
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “[random].exe“

Delete the following My Shield Security file too:

  • %Documents and Settings%\[UserName]\Local Settings\Application Data\[random].exe

Please keep in mind that the manual removal of the virus is quite complicated and it may not guarantee complete removal. Some objects may stay hidden or it may it may re-animate itself if the virus is not deleted completely. Slight errors due to a lack of the necessary skills may also lead to irreparable system corruption.

If you need assistance removing My Shield Security Malware or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!

 

 

How to Remove Antivirus 2011 Virus

A lot of people are fond of utilizing various system optimization utilities, they think that they can utilize it to find out what is slowing down their system as well as in resolving any problems found. The Antivirus 2011 virus takes advantage of this by presenting itself as a system optimization utility, unfortunately, instead of getting the benefits of a real optimization program, you will get completely what is opposite. Though the Antivirus 2011 fake optimizer may look harmless, the outward appearance can be quite deceiving. Though it may pretend to scan your computer as well as improve your computer’s security, you will be surprised with how much your system will be damaged afterwards.

The Antivirus 2011 malware connects itself to a Trojan virus, visiting suspicious websites and clicking on ads and pop ups will usually be the mode of entry for this malware. The malware will basically activate itself at a specific time and you will then find yourself spending a lot of time trying to close endless pop ups and warning alerts. The Antivirus 2011 scam optimizer will then try to warn you about a fake threat within your system and will also ask you to purchase a commercial version of their product so that the threat can be resolved. Basically, there are no real threats within your machine, the fake optimizer is the one causing the problems and purchasing their product will only lead to a big waste of money. The best way to resolve the issue is by completely removing this virus.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

How To Uninstall Antivirus 2011:

You need to make sure that you backup your system before you proceed with the Antivirus 2011 Manual removal. Deleting the exact files is crucial at this point simply because removing the wrong files might cause irreversible damage to your system.

 

Delete the following Antivirus 2011 registry files:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun\11 avgcfgex.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun\12 avgemc.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun\13 avgchsvx.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun\14 avgcmgr.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\DisallowRun\15 avgwdsvc.exe

Delete the following Antivirus 2011 files as well:

  • %Documents and Settings%\All Users\[random characters]\
  • %Documents and Settings%\All Users\[random characters]\14.mof
  • %Documents and Settings%\All Users\[random characters]\3178.mof
  • %Documents and Settings%\All Users\[random characters]\46.mof
  • %Documents and Settings%\All Users\[random characters]\6113.mof
  • %Documents and Settings%\All Users\[random characters]\HS2d7_231.exe
  • %Documents and Settings%\All Users\[random characters]\HSE.ico
  • %Documents and Settings%\All Users\[random characters]\HSESys

Always remember that the manual removal of the virus is quite complicated and it may not guarantee complete removal. Some objects may stay hidden or it may it may re-animate itself if the virus is not deleted completely. Slight errors due to a lack of the necessary skills may also lead to irreparable system corruption.

If you need assistance removing Antivirus 2011 virus or have other PC, Server or Laptop problems call us at 800-643-2638 or email us at Support@ExpertSupportNow.com. We can speed up your system and fix most problems remotely through the internet while you watch!