CryptoLocker Protection

Important!

Protect your home or business from Ransomware like Cryptolocker, the newest and most nefarious threat against computer security to date.

Avoid costly downtime and data recovery services and use our C-Net Ransom Defender to secure your systems!

Learn More

How Our Service Works


Play our comercial

We Fix IT Over The Internet!


How to use ExpertSupportNow
Click here to watch

Spyware Removal Guide

Remove Spyware Yourself
Instant download! Learn how the experts remove spyware and speed up PCs.

Our Do-It-Yourself Guide will teach you Step by Step how to remove spyware, cleanup your PC keep it running fast, safe and protected.

Click here for more details!

New Support Session

ExpertSupportNow Connection
Name:
Key:
Please enter your name or company name and support key above as directed by our support staff.

Need a support key? Click here

Monthly Archives: October 2012

How To Remove Micorsoft Essential Security Pro 2013 Spyware / Virus

Micorsoft Essential Security Pro 2013 monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. Micorsoft Essential Security Pro 2013 uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. Micorsoft Essential Security Pro 2013 is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Manual Removal of Micorsoft Essential Security Pro 2013:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode.

Once in safe mode locate the following files installed to your computer from Micorsoft Essential Security Pro 2013 followed by removing its registry entries. To open the registry open up a “Run” command followed by ‘regedit’. It should be noted that before making any changes that you should first backup your registry.

    • HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command “(Default)” = “\.exe” -a “%1″ %*
    • HKEY_CURRENT_USER\Software\Classes\exefile\shell\open\command “(Default)” = “\.exe” -a “%1″ %*
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “WindowsSecurity” = “\.exe” -a “%1″ %*.exe
    • HKEY_CLASSES_ROOT\.exe\shell\open\command “(Default)” = “\.exe” -a “%1″ %*
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “WindowsSecurity” = “\.exe” -a “%1″ %*.exe

Micorsoft Essential Security Pro 2013 Registry Entries that should be removed:

      • O4 – HKLM\..\Run: [WindowsSecurity] “\.exe”
      • O4 – HKCU\..\Run: [WindowsSecurity] “\.exe”

Having Problems removing Micorsoft Essential Security Pro 2013? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

How To Remove File Restore Spyware / Virus

File Restore monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. File Restore uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. File Restore is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of File Restore:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode.

Once in safe mode locate the following files installed to your computer from File Restore followed by removing its registry entries. To open the registry open up a “Run” command followed by ‘regedit’. It should be noted that before making any changes that you should first backup your registry.

  • %AppData%\NPSWF32.dll
  • %AppData%\Protector-<random 3 chars>.exe
  • %AppData%\result.db
  • %CommonStartMenu%\Programs\Windows Efficiency Accelerator.lnk
  • %Desktop%\Windows Efficiency Accelerator.lnk

    File Restore Registry Entries that should be removed:

    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegedit” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0

    Having Problems removing File Restore? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

How To Remove FBI Moneypak Spyware / Virus

FBI Moneypak monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. FBI Moneypak uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. FBI Moneypak is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of FBI Moneypak:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode.

Listed below are the files associated with FBI Moneypak. These copy the file locations below and place them in the windows search to locate. when found right click and delete.

  • %Program Files%\FBI Moneypak Virus
  • %AppData%\Protector-[rnd].exe
  • %AppData%\Inspector-[rnd].exe
  • %AppData%\vsdsrv32.exe
  • %AppData%\result.db
  • %AppData%\jork_0_typ_col.exe
  • %appdata%\[random].exe
  • %Windows%\system32\[random].exe
  • %Documents and Settings%\[UserName]\Application Data\[random].exe
  • %Documents and Settings%\[UserName]\Desktop\[random].lnk
  • %Documents and Settings%\All Users\Application Data\FBI Moneypak Virus
  • %CommonStartMenu%\Programs\FBI Moneypak Virus.lnk
  • %Temp%\0_0u_l.exe
  • %Temp%\[RANDOM].exe
  • %StartupFolder%\wpbt0.dll
  • %StartupFolder%\ctfmon.lnk
  • %StartupFolder%\ch810.exe
  • %UserProfile%\Desktop\FBI Moneypak Virus.lnk
  • >WARNING.txt
  • V.class
  • cconf.txt.enc
  • tpl_0_c.exe
  • irb700.exe
  • dtresfflsceez.exe

Once in safe mode locate the following files installed to your computer from FBI Moneypak followed by removing its registry entries. To open the registry open up a “Run” command followed by ‘regedit’. It should be noted that before making any changes that you should first backup your registry.

FBI Moneypak Registry Entries that should be removed:

  • KEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\[random].exe
  • HKEY_LOCAL_MACHINE\SOFTWARE\FBI Moneypak Virus
  • HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegistryTools’ = 0
  • HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system ‘EnableLUA’ = 0
  • HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Internet Settings ‘WarnOnHTTPSToHTTPRedirect’ = 0
  • HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableRegedit’= 0
  • HKEY_CURRENT_USER\Software\FBI Moneypak Virus
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ‘Inspector’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FBI Moneypak Virus
  • HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Policies\System ‘DisableTaskMgr’ = 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protector.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\Inspector %AppData%\Protector-[rnd].exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnHTTPSToHTTPRedirect 0
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\ID 4
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\UID [rnd]
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Settings\net [date of installation]
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorAdmin 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\ConsentPromptBehaviorUser 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AAWTray.exe\Debugger svchost.exe
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVCare.exe\Debugger svchost.exe
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AVENGINE.EXE\Debugger svchost.exe
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “EnableLUA” = 0

Having Problems removing FBI Moneypak? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

How To Remove XP Defender 2013 Spyware / Virus

XP Defender 2013 monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. XP Defender 2013 uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. XP Defender 2013 is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of XP Defender 2013:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode.

Once in safe mode locate the following files installed to your computer from XP Defender 2013 followed by removing its registry entries. To open the registry open up a “Run” command followed by ‘regedit’. It should be noted that before making any changes that you should first backup your registry.

  • %AppData%\NPSWF32.dll
  • %AppData%\Protector-<random 3 chars>.exe
  • %AppData%\result.db
  • %CommonStartMenu%\Programs\Windows Efficiency Accelerator.lnk
  • %Desktop%\Windows Efficiency Accelerator.lnk

    XP Defender 2013 Registry Entries that should be removed:

    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegedit” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0

    Having Problems removing XP Defender 2013? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

How To Remove Win 7 Defender 2013 Spyware / Virus

Win 7 Defender 2013 monitors browsing habits and purchasing activities. The data collected is sent to the creator of the application or third-parties. It displays surveys in a pop-up window. Win 7 Defender 2013 uses Internet connection in the background without a user’s knowledge and in some cases may even affect Internet connection speed because your Internet connections will go through its own proxy. Win 7 Defender 2013 is bundled in many freeware and commercial applications and it is introduced to a user when those commercial or free products are installed. It could be Windows screensavers, themes, games, etc.

Fix My Computer With Remote Computer Support Service   Home Computer Service and Business Computer Support

Manual Removal of Win 7 Defender 2013:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will load safe mode.

Once in safe mode locate the following files installed to your computer from Win 7 Defender 2013 followed by removing its registry entries. To open the registry open up a “Run” command followed by ‘regedit’. It should be noted that before making any changes that you should first backup your registry.

  • %AppData%\NPSWF32.dll
  • %AppData%\Protector-<random 3 chars>.exe
  • %AppData%\result.db
  • %CommonStartMenu%\Programs\Windows Efficiency Accelerator.lnk
  • %Desktop%\Windows Efficiency Accelerator.lnk

    Win 7 Defender 2013 Registry Entries that should be removed:

    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “WarnOnHTTPSToHTTPRedirect” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegedit” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorAdmin” = 0
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system “ConsentPromptBehaviorUser” = 0

    Having Problems removing Win 7 Defender 2013? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.