Questions

Is it easy to use?
Yes, very, we can guide you the whole way and we do all the work once we are connected. It usually takes about 3 minutes to get connected initially.

Do you charge to diagnose my computer?
We can do a preliminary evaluation of your specific problem at no charge to let you know what the cost will be. We will not, however, start fixing any problems until a support service is paid for.

How can I pay for my service?
We utilize PayPal to allow the most flexible payment options. PayPal accepts Visa, MasterCard, American Express and Discover as well as existing PayPal accounts.

Why remote support?
With the cost of gas rising and the increase in internet speeds along with the technology advancements in remote control, it has become very cost effective and convenient to have both PCs and networks supported remotely. Our Preventative Maintenance programs are designed to improve the overall performance of your PC and save the end user time and money.

Is the service guaranteed?
Yes, if we are unable to resolve a specific problem that we are paid to fix  we will refund the cost of that support session.

What are your hours of operation?
Typical remote support times are from 8AM through 10PM eastern time Monday through Friday. Support sessions can be scheduled in advanced to happen anytime 24 hours a day. Preventative Maintenance sessions are typically done between 10PM and 4AM eastern time when users are not working on the PC.

Can you get back into my computer?
Only if you approve the option. When we are connected to your PC and need to reconnect for support at a later time, or for preventative maintenance sessions, a future control approval notice must be okayed  by the remote PC to allow us access. Without the approval we will not have access to the PC after the support session ends and the entire time we are connected to the PC a support application will be displayed on the screen.

How does it work?
Our technicians utilize the internet to connect to your PC and control the Mouse and Keyboard.  All support sessions can be seen by the end user and any actions done on the PC will be shown on the PC screen.

Is my data ever at risk?
No, the products and procedures we utilize have been tested and every precaution is take to safeguard and maintain any data on the PC. The risk of data loss is much greater by not maintaining your PC through our services.

Can you look at the files on my computer?
Yes but we would never go through them and at no time would any files leave the PC being supported except for diagnostic files that we create during the support session. Remember that anything we do is displayed on the screen and although you don't have to watch what we do you are more than welcome to.

Should I be concerned about remote support?
Although I cannot recommend all remote support services, ours are performed by experienced technicians that have many years of experience in the field working directly on Client's PCs on location in businesses and homes. All of our technicians have worked for our parent Company, C-Net Systems Inc., which supports hundreds of complex business networks and thousands of home users. C-Net Systems is celebrating its 10th year in 2009 and is trusted by thousands of users.

How are you different from the other guys?
Our support is performed by knowledgeable technicians located in the U.S.  All our technicians, located in Michigan have years of real world, hands on experience supporting PCs and Servers in both Home and Corporate settings.

Are there any discounts available for multiple PCs?
We offer price discounts for Preventative Maintenance packages for groups of 25, 50, 100 or more PCs. Call us at 1-800-643-CNET for discount rates.

What are the hardware requirements?
Any PC running Windows 2000 or greater with a working DSL, Broadband or other high speed internet connection will work. In some cases dial up service will also work but these need to be taken case by case.

How long does it take?
That really depends on the problem. Most spyware and virus problems can be solved in a few hours or less. Our Preventative Maintenance sessions and PC Tune-Ups can take substantially more time and can be scheduled at a time that users are away from the PC typically between 10PM and 4AM and a flat fee is paid for these services. We will make every effort to perform our services when it is convenient for the end user.

Can you send a Technician to my location?
Our parent company, C-Net Systems, handles all onsite work and currently has Technicians servicing all of southeast Michigan.

How do I get more information?
Call or email us anytime at 1-586-816-0015 or help@expertsupportnow.com