• Is Remote Computer Support Easy To Use?

Yes, very, we guide you through getting connected and we do all the work after that once we are connected. It usually takes about 3 minutes to get connected initially.

• Do You Charge To Diagnose My Computer Problem?

We can do a preliminary evaluation of your specific problem at no charge to let you know which service is best for your specific needs. We will not, however, start fixing any problems until your support service is paid for.

• How Can I Pay For My Remote Support Service?

We utilize PayPal which allows safe flexible payment options. PayPal accepts Visa, MasterCard, American Express and Discover as well as existing PayPal accounts. You do not need an existing PayPal account to use PayPal.

• Why Should I Choose Remote Desktop Support?

Aside from being a very fast and easy support option, remote tech support is also very convenient. We can fix your computer or network through the internet without the need to disconnect anything. And because we can fix your computer problems now you will not need to wait for someone to come out to your location.

With the cost of gas rising and the increase in internet speeds along with the technology advancements in remote control, it has become very cost effective and convenient to have both PCs and networks supported remotely.

• Is Your Service Guaranteed?

Yes, if we are unable to resolve your support issue we will refund the full cost of that support session. Our goal is have our clients completely satisfied with our service so they continue to use our remote tech support services in the future as well as refer us to others.

If you are having internet connection problems or are unsure if we will be able to connect to your computer or server we can assist you through the connection process to make sure we can connect before we request payment.

• What Are Your Hours Of Operation?

Typical remote support times are from 8AM through 10PM eastern time Monday through Friday. Support sessions can also be scheduled in advanced anytime 24 hours a day. If you have signed up for Preventive Maintenance those sessions are typically done between 10PM and 4AM eastern time when users are not working on the PCs.

• Can You Get Back Into My Computer Remotely?

No, unless you have signed up for our Preventive Maintenance Program. Each time we connect to your Computer or Server you will need to initiate the connection which will allow us access for that remote support session only. We will not have access to the PC or Server after the remote support session ends and the entire time we are connected to the PC or Server everything we do will be displayed on the screen.

If you sign up for our Preventive Maintenance Program there will be an additional approval request that will need to be done to allow us access.

• How Does Remote Desktop Support Work?

Our Computer Support Experts will walk you through initiating a remote support connection to your computer or server which needs to be approved on the PC or Server we are connecting to. Once our technicians are connected our remote support session acts like a long keyboard, mouse and monitor connection where we can control your computer remotely and fix your issue.

Everything we do can be seen on your monitor the entire time. Because the remote support session acts as a long keyboard, mouse and monitor connection we can provide the same level of support as if we were sitting at your Computer or Server with the added convenience of not having to take it somewhere or needing an onsite visit.

• Is My Data At Risk?

No, the process and procedures we utilize have been thoroughly tested and we take every precaution to safeguard and maintain your data. We rarely ever need to access your data; most of the remote services we perform are done to the operating system or to an installed program. The risk of data loss is actually much greater by not maintaining your PC through our services by neglecting to remove problems before they become worse.

• Can You See The Files On My Computer or Server?

Yes but we rarely ever need to access them and at no time would any files be copied from leave the PC or Server being supported except for diagnostic files that we create during the support session. Remember that anything we do on the remote support session is clearly displayed on the screen and although you don’t have to watch what we do you are more than welcome to.

• Should I Be Concerned About Online Support Or Remote Computer Repair?

No, although I cannot recommend all remote support services, our services are performed by experienced technicians that have many years of experience in the field working directly on Client’s PCs and Servers on location in businesses and homes. All of our technicians work for our parent Company, C-Net Systems Inc., which supports hundreds of business Networks and Servers and thousands of home Computers. C-Net Systems is celebrating its 12th year in 2010 and is trusted by Businesses and Home users throughout the United States and Canada.

• How Is Expert Support Now Different From Other Online Support Options?

All our remote support sessions are performed by knowledgeable technicians located locally in the United States. All our technicians, located in Shelby Twp., Michigan, have years of real world hands on experience supporting PCs, Servers and networks remotely and onsite in both Home and Corporate settings.

• Are There Discounts Available Or Other Pricing Options?

We offer price discounts for Preventative Maintenance packages for groups of 25, 50, 100 or more PCs and discounted prices for ongoing support. We also offer projects prices for specific long term projects which require greater amounts of time over several days or weeks. Call us at 1-800-643-CNET for discount rates and other pricing options.

• What Are The Requirements for Computer Help Through The Internet?

Any PC running Windows 2000 or greater with a working DSL, Broadband, T1 or other high speed internet connection will work. In some cases dial up service will also work but these need to be taken case by case. We will try to connect to your system before any charges are made to ensure we can support your computer system or network through the internet if needed.

• How Long Does A Typical Computer Support Session Take to Fix My Computer?

That really depends on the problem. Most spyware and virus problems can be solved in a few hours or less. Our Preventative Maintenance sessions and PC Tune-Ups can take substantially more time and can be scheduled at a time that users are away from the PC typically between 10PM and 4AM and a flat fee is paid for these services. We will make every effort to perform our services when it is convenient for the end user. Each computer and network is unique and if needed, we can provide you with estimates on how long we anticipate your remote session taking. All our sessions are flat fee so you will only pay one price no matter how long the session takes unless you choose our online support by the hour option.

• Can You Send a Technician To My Home Or Office For Onsite Support?

Our parent company, C-Net Systems, handles all onsite work and currently has Technicians servicing all of southeast Michigan. If you are in our coverage area and you would like onsite support rather than remote computer support we can come out to you however other onsite support rates apply.

• How Do I know You Can Fix My Computer?

If you are unsure we can connect or do not know what computer support option to choose contact us to help you decide. If we cannot connect or cannot solve your computer support needs there is no charge. There is really no risk at all, if we cannot fix your computer you will not pay a cent.

• Can You Utilize My Existing Remote Desktop Connection?

Yes, if you have an existing RDP connection (Remote Desktop Connection) setup that you would like us to use we can utilize it to connect to your PC or network.

• Do You Offer Ongoing Remote Tech Support?

Yes, we offer remote tech support on an ongoing basis at reduced rates. In fact, that is how we got started over 12 years ago by providing online support to PCs, Servers and Networks remotely to our existing clients throughout Southeast Michigan.

• How Can I Get More Information?

If you would like more information or guidance on which online support option is best for your specific server, network or computer support needs you can call or email us anytime at 1-586-816-0015 or email us at Support@ExpertSupportNow.com. We can help you decide which online support option fits you specific needs before you get started.

Still have questions? Call us at 586-816-0015 or email us at Support@ExpertSupportNow.com.

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