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How To Remove MacroVirus On-Call Virus / Malware

MacroVirus On-Call is a fake scanning tool usually downloaded to the system on accident, and without a user knowing this program will install itself and produce a number of warnings indicating a system infection. These warnings are fake and should be ignored. The warnings it produces will inform a user of various security flaws and will do scans that tell a user that they are infected with a serious Trojan virus, MacroVirus On-Call will then attempt to remove it and then gives a error messages saying the infection can only be removed with the purchase of their software. This is a scam and should never be purchased. If a user attempts to close out of the program it will continue to run in the background taking up system resources causing slow downs. MacroVirus On-Call will also change internet settings causing browser redirects as well as disables some Windows Utilities.

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Manual Removal of MacroVirus On-Call :

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel.Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for .exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed.

All malware and spyware create leaves files on your system, below is a list of files that need to be deleted to remove the infection completely:

  • c:\documents and settings\[username]\application data\macrovirus
  • c:\documents and settings\[username]application data\macrovirus\Log
  • c:\documents and settings\[username]\application data\macrovirus\quarantine
  • c:\documents and settings\[username]\application data\macrovirus\registry backups
  • c:\documents and settings\[username]\application data\macrovirus\Settings
  • c:\program files\macrovirus
  • c:\documents and settings\all users\start menu\Programs\macrovirus

MacroVirus On-Call Registry Entries that should be removed:

  • HKEY_CURRENT_USER\SOFTWARE\MacroVirus
  • HKEY_LOCAL_MACHINE\SOFTWARE\MicrosoftWindows\CurrentVersion\Uninstall\MacroVirus_is1

Having Problems removing MacroVirus On-Call? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

How To Remove Protect Shield Malware / Spyware

Protect Shield is a fake anti-virus scanning tool made to look like a legitimate Windows program. Once installed to a computer Protect Shield will configure itself to start automatically when Windows starts up. Once the program runs it will begin to do numerous scans that come up with virus entries that it found on your computer. These warnings and scans are problems it finds are not actual threats but made up ones the program creates. If you attempt to remove the issues with Protect Shield it will ask that you pay for the full version. You should never purchase this program, Protect Shield was created to trick users into purchasing a fake program in an attempt to steal credit card information.

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Manual Removal of Protect Shield:

First to avoid any further infections caused by internet browsing redirects users will need to go to their Internet Options; this can be done by going to the start menu followed by control panel. Once in Internet Options choose the “Connections” tab followed by “LAN Settings” uncheck the “Use a Proxy Server” Option. Once done click “Ok” to save these settings.

Next users need to disable the process from running, to do this press Ctrl+Shift+Esc to open up the task manager, once opened choose “Processes” and look for .exe, click on the process and then click the “End Process” button. This will disable the program from running and will allow the files to be removed. The following is a list of files that need to be deleted:

  • c:\Documents and Settings\All Users\Desktop\ProtectShield.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\ProtectShield\
  • c:\Documents and Settings\All Users\Start Menu\Programs\ProtectShield\1 ProtectShield.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\ProtectShield\2 Homepage.lnk
  • c:\Documents and Settings\All Users\Start Menu\Programs\ProtectShield\3 Uninstall.lnk
  • c:\Program Files\ProtectShield\
  • c:\Program Files\ProtectShield\license.txt
  • c:\Program Files\ProtectShield\ProtectShield.exe
  • c:\Program Files\ProtectShield\uninstall.exe

Protect Shield Registry Entries that should be removed:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ProtectShield
  • HKEY_LOCAL_MACHINE\SOFTWARE\ProtectShield
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “ProtectShield”

Having Problems removing Protect Shield ? Our Remote Support Technicians can remove spyware for you and cleanup your computer while you watch. Contact us at Support@ExpertSupportNow.com or call us at 586-816-0015 for spyware removal and IT support.

 

How To Remove WinFixer Virus / Malware

WinFixer is a rouge anti virus program that infects your pc with multiple spyware and malware issues. WinFixer automatically installs itself from ActiveX files that are downloaded to your system due to flaws in your internet security settings or out of date spyware removal tools. Once a system is infected with this malware the program will continuously give messages about an infection on the PC via pop-ups, and notifications in the task menu. When this program runs it will appear to be running scans and it will present a list of “infections” and when it attempts to remove the infections it will prompt users to purchase the product to remove the infections. This is just a scam to scare users into submitting their credit card information.
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Manual Removal of WinFixer: WinFixer will disable the Windows task manager making it difficult to remove while running. To get around it from running restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will start up in the trouble shooting mode. When in safe mode Windows will only start up necessary files and programs which makes remove WinFixer possible. Next locate and delete the following files associated with WinFixer:

  • C:\Program Files\WinFixer 2005
  • C:\Program Files\Common Files\WinSoftware
  • C:\Documents and Settings\All Users\Start Menu\Programs\WinFixer 2005

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How To Remove BitDefender 2011 Virus / Malware

BitDefender 2011 is a rouge anti virus program that infects your pc with multiple spyware and malware issues. BitDefender 2011 automatically installs itself from ActiveX files that are downloaded to your system due to flaws in your internet security settings or out of date spyware removal tools. Once a system is infected with this malware the program will continuously give messages about an infection on the PC via pop-ups, and notifications in the task menu. When this program runs it will appear to be running scans and it will present a list of “infections” and when it attempts to remove the infections it will prompt users to purchase the product to remove the infections. This is just a scam to scare users into submitting their credit card information.

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Manual Removal of BitDefender 2011: BitDefender 2011 will disable the Windows task manager making it difficult to remove while running. To get around it from running restart your computer in safe mode. To access safe mode, restart your computer and tap the F8 button. When correctly done a black screen will appear with options for starting up Windows. Choose Safe Mode and Windows will start up in the trouble shooting mode. When in safe mode Windows will only start up necessary files and programs which makes remove BitDefender 2011 possible. Next locate and delete the following files associated with BitDefender 2011:

  • c:\Program Files\BitDefender 2011\
  • c:\Program Files\BitDefender 2011\bitdefender.exe
  • c:\Documents and Settings\All Users\Start Menu\BitDefender 2011\
  • c:\Documents and Settings\All Users\Start Menu\BitDefender 2011\BitDefender 2011.lnk
  • %AllUsersProfile%\Start Menu\BitDefender 2011\Uninstall.lnk
  • %UserProfile%\Desktop\BitDefender 2011.lnk
  • %Temp%\srvED4.ini
  • %Temp%\srvED4.tmp

BitDefender 2011 Registry Entries that should be removed:

  • HKEY_CURRENT_USER\Software\EVAEC2
  • HKEY_CURRENT_USER\Software\MonEC2
  • HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyEnable” = ’0′
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “BitDefender 2011″ = ‘C:\Program Files\BitDefender 2011\bitdefender.exe’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\chrome.exe “Debugger” = ‘msiexecs.exe -sb’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\firefox.exe “Debugger” = ‘msiexecs.exe -sb’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe “Debugger” = ‘msiexecs.exe -sb’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\opera.exe “Debugger” = ‘msiexecs.exe -sb’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\safari.exe “Debugger” = ‘msiexecs.exe -sb’
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform “WinNT-EVI 21.04.2011″

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How To Remove E-Set Antivirus 2011 Virus / Malware

E-Set Antivirus 2011 is a fake anti-virus scanning tool made to look like a legitimate Windows program. Once installed to a computer E-Set Antivirus 2011 will configure itself to start automatically when Windows starts up. Once the program runs it will begin to do numerous scans that come up with virus entries that it found on your computer. These warnings and scans are problems it finds are not actual threats but made up ones the program creates. If you attempt to remove the issues with E-Set Antivirus 2011 it will ask that you pay for the full version. You should never purchase this program, E-Set Antivirus 2011 was created to trick users into purchasing a fake program in an attempt to steal credit card information.

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Manual Removal Of E-Set Antivirus 2011: E-Set Antivirus 2011 will configure itself to disable some Windows Utilities so in order to remove it you will need to restart the computer in safe mode. To do this first shutdown the computer, during the next start up tap the F8 button until you are given a black screen with the advance start up options. Once at this screen choose Safe Mode or Safe Mode with networking. If you do not get the advance start up option when pressing F8 it most likely is due to incorrect timing of the button press. Once in safe mode find the files listed below and remove them.

  • %ProgramFiles%\E-Set 2011\
  • %ProgramFiles%\E-Set 2011\e-set.exe
  • %UserProfile%\Desktop\E-Set Antivirus 2011.lnk
  • %System%\msiexecs.exe
  • c:\Documents and Settings\All Users\Start Menu\E-Set 2011\
  • c:\Documents and Settings\All Users\Start Menu\E-Set 2011\E-Set Antivirus 2011.lnk
  • c:\Documents and Settings\All Users\Start Menu\E-Set 2011\Uninstall.lnk

E-Set Antivirus 2011 Registry Entries that should be removed:

  • HKEY_CURRENT_USER\Software\A88246
  • HKEY_CURRENT_USER\Software\Mon246
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “E-Set 2011″ = “%ProgramFiles%\E-Set 2011\e-set.exe”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform “WinNT-A8I 16.03.2011″
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\chrome.exe “Debugger” = “msiexecs.exe -sb”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\firefox.exe “Debugger” = “msiexecs.exe -sb”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe “Debugger” = “msiexecs.exe -sb”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\opera.exe “Debugger” = “msiexecs.exe -sb”
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\safari.exe “Debugger” = “msiexecs.exe -sb”

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